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Tag Archives: service delivery

Adding value through transforming culture in FM

Preston Gan, head of quality and performance at NHS Grampian, shares his experiences of transforming and adding value to existing GP practices and culture in FM How do you “value add” when “doing more with less” is business-as-usual in today’s ...

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ISS manufactures IFS deal with Phillip Morris in Czech Republic

Phillip Morris has awarded ISS in the Czech Republic with a contract to provide a wide range of integrated facilities services (IFS) at its manufacturing facility in the city of Kutna Hora. Producer and marketer of tobacco products in the the ...

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FM is top of the class

Twenty years ago, facilities management wasn’t a term that would have been used by any school management team. There were of course caretakers, cleaners and dinner ladies all with very distinct roles. The landscape, however, is changing as secondary and ...

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Is self-delivery emerging as the future FM model of choice?

After years of outsourcing are large real estate firms now looking to self deliver FM services and bring them in-house? Guy Palmer, lead director for real estate strategic sourcing at Deloitte, investigates When CBRE bought Norland in December some thought ...

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Future perfect

Mitie recently released a report
 demonstrating that the FM sector will change dramatically over the next ten years as clients increasingly look to FM for advice on business operations. Martyn Freeman, MD of Mitie FM, discusses the sea of change ...

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Building the customer’s trust

The key to exceptional service delivery is to develop a clear understanding of your customers. Andrew Shaw, managing director of consulting firm Business Services Growth (BSG), describes what service providers need to do to better understand their clients’ needs, improve ...

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Continued outsourcing and service integration trend sustains IFM market growth

As the concept of integrated facility management (IFM) becomes increasingly understood and demanded by end users across the globe, numerous opportunities are opening up for suppliers from a variety of backgrounds, a new report has found. New analysis from Frost ...

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Third time lucky

While the third sector may share many of the same challenges as its public and private sector cousins, Andy Christophi, head of facilities management at Shelter and founder of the FM Charity Network Forum, believes an engrained culture of sharing ...

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Clean and clear technology

In this edition, of FASTFacts*, Bradley Reames, managing director of Peartree Cleaning Services, emphasises the importance of adopting technology to improve outsourced FM. FM service delivery is changing Facilities management service delivery is changing, through software which is helping to ...

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Public sector service delivery revolution coming report predicts

A major new report predicts that the world of local government is about to change irrevocably. Instead of the 'traditional' council that does everything itself, it predicts a more diverse approach will see councils working with a patchwork of organisations from across the public, private and voluntary sectors to deliver the local services that communities rely on - waste collection, road maintenance, social care, planning, housing, environmental health etc.

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